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  • Need something? Don’t hesitate to get in touch with questions or concerns: info@yasarajewelry.com - we’ll do our best to provide honest and speedy service.

  • Yasara ships to the Continental US! International shipments coming soon, but if you are interested in purchasing, please reach out to the email above and we can give you a shipping price.Items in stock will ship within 2 business days from purchase, otherwise they will be made especially for your order and will require 5-6 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking. PLEASE NOTE: A signature upon delivery is required for orders over $500.IMPORTANT: Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. Yasara does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Information

CUSTOMER SERVICE
We’re here to help you. Yasara Jewelry has an amazing staff that is ready to assist you.

Need something? Don’t hesitate to get in touch with questions or concerns: info@yasarajewelry.com - we’ll do our best to provide honest and speedy service (and hopefully much more).

GENERAL SHIPPING

Yasara ships to the Continental US! International shipments coming soon, but if you are interested in purchasing, please reach out to the email above and we can give you a shipping price.

Items in stock will ship within 2 business days from purchase, otherwise they will be made especially for your order and will require 5-6 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking.

PLEASE NOTE: A signature upon delivery is required for orders over $500.

IMPORTANT: Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. Yasara does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.


EXCHANGES / CREDITS / RETURNS

Exchanges, Credits, and Refunds are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging, receipt of purchase and a return form issued by our studio. Please contact info@yasarajewelry.com immediately to address your request and include a reason for return and we will then issue you a Return Form and shipping details.

* Discounted items are eligible for exchange or online store credit only. As noted on their product pages, certain pieces from the Futures Collection are final sale, and are therefore not eligible for exchange, credit, nor return. Custom pieces, Limited Edition pieces, One of a Kind pieces, pieces marked as "SPECIAL ORDER," and shipping are not eligible for exchange, credit, nor return. 

Please note that only one promo code may be used per order and cannot be combined with any other discounts. 

In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. Yasara does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email us immediately with a clear description of the item and include a photograph.

IMPORTANT: Please note that in order to process an exchange, credit or refund, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. Yasara is not liable for items returned without prior notification or requested documents. These items will not be accepted and will be returned immediately to sender.